A Little Help with the advice we provide at AMP NZ
 

 AMP Services (NZ) Limited (FSP38082, “AMP NZ”) holds a licence issued by the Financial Markets Authority to provide a financial advice service.

The types of products on which AMP NZ provides financial advice

AMP NZ (together with its advisers and nominated representatives) gives customers financial advice on savings, investment and retirement savings products.
The products we provide advice on include:
• Term Deposits provided by Heartland Bank
• Managed Funds
• KiwiSaver
• Superannuation
 

Limitations on AMP NZ’s financial advice

AMP NZ focuses on providing "a little help" to its customers. The financial advice provided is restricted to simple scenarios (e.g. fund selection) and we only consider limited customer information during the advice process.
We only provide financial advice on AMP branded products.  We do not make or provide customers with comparisons with non-AMP branded products.
Customers who have more complex financial advice requirements or who require detailed comparisons should seek advice from another Financial Advice Provider.

Fees, expenses or other amounts payable for financial advice from AMP NZ

AMP NZ does not charge fees, expenses or any other amount for financial advice provided to customers.

Conflicts of interest, commissions or other incentives relating to AMP NZ’s financial advice

AMP NZ’s financial advisers and nominated representatives are remunerated by salary and may be eligible for an annual bonus. The bonus scheme is based upon a balanced scorecard of factors which align with AMP’s values.  AMP doesn’t have any sales-based incentives and considers that its remuneration structure does not influence the advice provided to customers.
To ensure that AMP NZ’s advisers and nominated representatives prioritise customer interests, advice processes are followed that ensure recommendations are made based on customer needs, general goals and circumstances.
All AMP NZ’s advisers and nominated representatives complete annual training on how to manage conflicts of interest. We maintain and monitor registers of conflicts of interest, and the gifts and incentives we receive over a certain limit.
 

Complaints Handling and Dispute Resolution

If you have a complaint about our financial advice, in the first instance you may phone 0800 267 005, email service@amp.co.nz, or write to:
AMP Services (NZ) Limited
PO Box 55, Shortland Street
Auckland 1140

When you raise a complaint, we will:
•    Acknowledge your complaint in a timely manner and give you assurance that we'll investigate; 
•    Investigate your complaint and give you an explanation of what happened and why; and
•    If required, work with you to reach a fair resolution.

AMP NZ’s complaints process is graphically illustrated below: