Make a claim online

We're here to help when things go wrong. If you need to make a claim, start your claim online and we'll be in touch.

If you need emergency repairs or accommodation, please call us for assistance.

Motor claims

It helps to have ready:
Your vehicle details (required)
Police file number (if relevant)
Details of the other vehicles and/or witnesses (if known)
Your policy number (not required)
Photos (not required)
Bank account details (if relevant)

Home claims

It helps to have ready:
Police file number (if relevant)
Your policy number (not required)
Photos (not required)
Bank account details (if relevant)

Contents claims

It helps to have ready:
Details of the contents you're claiming for
Police file number (if relevant)
Your policy number (not required)
Photos (not required)
Bank account details (if relevant)

Need to make a claim for something else?

Business & Tradies

From business interruption to commercial vehicles and tools, give us a call to make a business insurance claim.

Travel

Call 0800 161 810 or email claims@allianz-assistance.co.nz to make a travel insurance claim. If you're outside NZ call 09 486 6868.

Farm

From farm assets to your car, home and contents, give us a call to make a farm insurance claim.

How our claims process works

1. Tell us about your claim

Make your claim online and provide detail on the event and it's impact. Providing your policy number and as much detail of the event usually helps to speed things up.

2. We'll assess your claim

We'll assess your claim and get in contact with you to let you know the outcome, next steps or if they need some more information.

3. We'll get things sorted

Once your claim is approved we will work on putting things right. We'll be in touch to organise payment (if any is required) and work with suppliers to get you back to where you started.

Find an approved repairer

When you're insured with us, we offer a lifetime guarantee on repairs when you use an approved repairer. Find an approved repairer to book in your repairs with.

Windscreen and window repairs

If you have a broken car windscreen or window, you can skip the claim process and go straight to Novus or Smith & Smith to get it repaired. You just need to provide your policy number.

Contact Novus
Contact Smith & Smith

Need a little help?

We understand making a claim can be stressful and you may prefer to talk to an insurance specialist. Our team is available to support you over the phone, give us a call to talk about your claim.

0508 806 244

Monday to Friday: 8.00am - 5:00pm
Saturday, normal Public holidays: 9.00am - 5.00pm

The information on this page is of a general nature only and intended to provide general guidance about how your claim may be managed. The steps which will be taken to manage your particular claim will depend upon your individual circumstances and your policy wording. Please refer to your policy wording for full details on your insurance cover.